Frequently Asked Questions

If you have any questions that are not answered by the FAQ, feel free to email our customer support team at customercare@mydigitalphotopictureframes.com, or call us on 07788 496 691.

Shipping And Handling
Mainland UK - Delivery quoted is to any single UK mainland address only using a main stream courier of our choice. We believe in not charging our customers for shipping, so you don't have to worry about any extra costs.

Please note - WE DO NOT SHIP TO COUNTRIES OUTSIDE THE EUROPEAN COMMUNITY.

The majority of our smaller parcel deliveries are handled by Courier or The Royal Mail. Where fragile or large bulky items are being delivered we may arrange delivery by a dedicated delivery vehicle to ensure the products arrive safely and undamaged.

On arrival, all goods must be inspected carefully for any signs of damaged or shortage by the customer, or your approved agent at the delivery address given at the time of placing your order. Please take your time and inspect the goods before signing the delivery note. In the unlikely event that you do find any damage or shortage, please ask the driver to take the goods back with them, or sign the delivery document as damaged.

Please do not use your product if it is damaged, as once it is used you have agreed to it being in good condition.

If you have any issues regarding delivery either before or after placing your order please feel free to contact our sales team by email on CustomerCare@MyDigitalPhotoPictureFrames.com. Please have your unique customer reference number available when contacting us, it makes locating your details that much easier and faster for you. Please ensure that you give us the correct delivery address at the time of ordering your goods, as changing delivery address can cause major logistical problems resulting in time delays. Sometimes even having to recall goods from our carriers back to our warehouse, in order to re-package and re-send them. Changing delivery addresses will in some circumstances be chargeable at £5.00 + VAT to cover administration costs.

Delivery Schedule
MyDigitalPhotoPictureFrames.com will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted.

Most items are dispatched to our customers within 2-15 working days of your order being received. Where a product is not in stock or is on an extended delivery period, we will email you to advise on an anticipated delivery date. Delivery dates are approximate and no liability whatsoever is accepted in respect of late or delayed deliveries.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Since we only send our products within the European Community, you will NOT have to pay any import tax.

Back Orders
If your item is not in stock, we will place a back order for you. You will always be emailed and informed about any delays. You have the option to wait if you are happy to do so, or you have the option to cancel your order if you would rather not wait, the choice is yours.

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order.

Please open all the boxes or parcels as soon as they arrive. You have 7 days to notify us of any intention to return a product. If we are not notified of within this time, you agree to indemnify MyDigitalPhotoPictureFrames.com in full against any losses we suffer as a result of your failure to notify us within 7 days. So please open all boxes and check your goods, as we really do want you to have a great shopping experience with us.

Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.

Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.

MyDigitalPhotoPictureFrames.com cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.

Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.

Goods must be returned within 7 days of delivery. We are unable to accept returns of unwanted and non-faulty items after 7 days. You must organise the return of items at your expense and risk.

The value refunded for goods returned within 7 days will be equal to the cost of the product returned less the shipping costs.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the PayPal shopping cart. After you have finished your selection, click on the 'Shopping Cart' button and you will be asked for a few details that we need to be able to complete the order.

We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security
We use PayPal as our payment provider, therefore no card details are sent to our website or stored on our computers. This ensures our customers have total security protection.

Guarantee
We guarantee your satisfaction. All of our products come with a 12 month warranty.

This means if there is a quality defect that causes a product to be unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair or replace the item with an identical or equivalent new item that you accept.

This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.

On receipt of the returned product, if following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.

Unless otherwise stated in the manufacturer's documentation, all goods delivered to a UK mainland address carry a specified manufacturer's warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we may refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights.

We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.

Contact Information
If you are looking to buy a product or have purchased products from us and have any questions you can contact us via the following email address:

CustomerCare@MyDigitalPhotoPictureFrames.com: Customer Services

Our preferred method of contact is via email, however should you wish to contact us by telephone then you can reach us on 07788 496 691.

Customer Services: Lines are open Monday - Friday 09:00 -17:00 (excluding bank holidays) and Calls are charged at standard mobile rates all times. If nobody is available to take your call then please leave your name, message and contact number and we will get back to you as soon as we can.

Products
Our great relationships with various manufacturers and distributors mean our customers will always find great products at low prices from the biggest names in the industry.

Service
At MyDigitalPhotoPictureFrames.com, our focus has always been on helping customers save money. Which is why we've invested in building a website that allows them to securely purchase products without intervention. It's the empowering, 24/7 self service approach that ensures we keep our customers satisfied, and our prices competitive.

Proprietary Rights and Licences
All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by My Digital Photo Picture Frames, trading as MyDigitalPhotoPictureFrames.com.

You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.

How do I know which digital photo frame to buy depending on the camera I own?

Here is a list of the best selling cameras and Camcorders and the memory cards they use. This should make it much easier for you to know which digital photo frame to buy based on the camera you own.

Olympus Mju 760 - XD Card
Olympus FE-210 - XD Card
Olympus FE-230 - XD Card

Samsung S730 - SD, SDHC, MMC Cards
Samsung NV11 - SD, SDHC, MMC Cards
Samsung VP-D371 - Mini DV (Camcorder)
Samsung S630 - SD, SDHC, MMC Cards

Sony Cyber-shot W35 - MS Card
Sony Cyber-shot S650 - MS Card
Sony DCRDVD106E - MS Duo Card (Camcorder)
Sony DCRSR32E - MS Duo (Camcorder)
Sony DCRSR72E - MS Duo (Camcorder)

Kodak V803 - SD, SDHC, MMC Cards

FujiFilm Finepix F40fd - XD, SD Cards
FujiFilm Finepix A800 - XD Card
FujiFilm Finepix S5600 - XD Card
FujiFilm Finepix A610 - XD, SD Cards
FujiFilm Finepix Z5fd - XD Card

Technika SH-A366 - SD Card
Technika SH-340T - SD Card
Technika SH-Z625 - SD Card
Technika SH-7065 - SD Card
Technika SH-Z735 - SD Card

Canon DC230 - Mini SD Card (Camcorder)
Canon Powershot A460 RED - SD, SDHC, MMC Cards
Canon Powershot A550 - SD, SDHC, MMC Cards
Canon Digital IXUS 70 - SD, SDHC, MMC Cards
Canon Digital IXUS 75 - SD, SDHC, MMC Cards

Hitachi DZ-MV780E - SD Card (Camcorder)

Nikon Coolpix L11 - SD Card

Praktica DCZ 6.8 - SD, SDHC Cards

How do I get photographs on to a memory card?
There are a number of ways to get photographs on to a memory card. SD memory cards are the most common types of card used today and they are widely used in camera's, computers, mobile phones and of course Digital Photo Frames.

If you have a camera or mobile phone, you may find that the memory card you have fits directly in the Digital Photo Frame (each Digital Photo Frame we sell has a list of compatible cards in it's description - see individual Digital Photo Frame specifications for further details).

If it does then you simply take your memory card out of your phone or camera and insert it directly into the Digital Photo Frame.

If you don't have a compatible card in your phone or camera, it's still easy to transfer your photo's. First you need to download your photo's to your computer (which you would probably do anyway). You then transfer your photo's from the computer to a memory card that fits the digital photo frame.

Some computers already have slots for memory cards but if not then you will need a multi-card reader. A multi-card reader has a variety of slots that are compatible with a wide range of memory cards. The multi-card reader simply plugs into your computer and you can easily transfer your photographs to your Digital Photo Frame compatible memory card via the multi-card reader. Once you've transferred them you can insert the memory card in the same way as before. It really is that easy.

All the Digital Photo Frames are compatible with SD cards so you are sure that whatever memory card you buy from us will work with all of our Digital Photo Frames.

How many photos can a memory card hold?
This really depends on how big (in memory terms) each photo is and how big the memory card is but below is a simple guideline to help.

Number of Images per memory card size

Picture Size	128MB	256MB	512MB	1GB
2 Mega Pixel Camera	142	284	568	1,137
3 Mega Pixel Camera	106	213	426	853
4 Mega Pixel Camera	64	128	245	512
5 Mega Pixel Camera	51	102	204	409

What do I do about my printed photographs - can I watch them on a Digital Photo Frame?
Showing your printed photo's on a Digital Photo Frame is actually very easy. If you own a scanner (and many printers now have scanning capability), scanning your photo's and saving them on your computer means you can load them directly on to a memory card. Again if your computer doesn't have a suitably sized slot, then a multi-card reader can transfer files to a compatible memory card.

About Digital Photo Frames
Digital Photo Frames (or Digital Picture Frames) are the fastest growing electronic products in the market. Perfect for the home or the office, and the ideal gift, they are an excellent way to show all of your photographs and pictures - some Digital Photo Frames can even play video and play music. All you need to do is insert a memory card which holds your pictures, plug the Digital Photo Frame into a power socket and you are ready to view all of your pictures all of the time.

What is a Digital Photo Frame?
A Digital Photo Frame at its simplest level is an electronic version of the framed photographs you have in your home or office. The difference is that whereas the framed photographs in your home can only show one photograph at a time, a Digital Photo Frame can show ALL of your photographs - and it can do this without you having to print out anything. A Digital Photo Frame acts just like an automatic slideshow plus you can choose how often the photo changes. Not only that but some frames can also play music and play videos so you can watch a slideshow of photo's whilst listening to your favourite music or watch a video clip you have taken with your phone or camera.

How does a Digital Photo Frame work?
At the heart of a Digital Photo Frame is an LCD screen. An LCD screen is exactly the same as you have on your TV or computer screen and because it is backlit, your can watch your photo’s even when the room lights are off.

Each Digital Photo Frame has a number of slots in which you insert a variety of memory cards. Stored on your memory cards are your photographs, music and video files that you have either downloaded from your computer or come direct from your mobile phone or camera. Once you insert the memory card, the Digital Photo Frames is ready to go – it’s as simple as that.

What can a Digital Photo Frame do?
Of course all Digital Photo Frames are designed to show a slideshow but there are many more features to enhance your experience:

Play music in various file formats such as MP3
Watch video and films played direct off your memory card in various file formats such as MPEG1, 2 and 4
Connect the Digital Photo Frame to a TV or computer monitor so you can use your memory card to play on other devices
Read eBooks
Use as a clock with a calendar and alarm functions
And more!
Please check each Digital Frame as the features do vary between models so it is important you get the right Digital Photo Frame for you.

What else can a Digital Photo Frame do?
Besides showing your photo's, many Digital Photo Frames can play video and play music. You can download music and video files on to a Digital Photo Frame the same way as do photo's and pictures.

Some Digital Photo Frames have the ability to show photo's on other screens such as your TV or monitor (you will need to check the connectors to check compatibility).

There is a lot of choice - where do you start!
We can provide everything you need to get up and running.

First you need to select your frame. There are a range of prices so first set your budget. Once you know how much you want to spend and how you will use one, it is really down to which one you like the look of.

Now you've selected the frame, you need to decide whether you need a memory card. Have a look at your memory cards you have already (check your camera & phone for example). Next check what type of memory cards your Digital Photo Frame takes. If they match then you can simply plug & play without a computer. If not, decide what size memory card you want and you can purchase them here. If your computer doesn't have a suitable slot for the memory card, then you will need a multi-card reader. Remember, only buy what you need so it's worth checking before you purchase.

Remember, Digital Photo Frames look great everywhere - your house, office, for displays. They make perfect gift - what about giving a grand-parent a Digital Photo Frame with a memory card full of photo's of the family.

Where can I use a Digital Photo Frame
Anywhere where you can plug one in to a power socket! That's what's so perfect about Digital Photo Frames - you can have them in virtually every room.

Why not have one in your office with pictures of the family or use them for your business to show photo's of your items in reception or as demonstration tools in your showroom. They look great anywhere and you can even mount them on the wall.

The list of possibilities for them is as endless as your imagination.

What do all these card abbreviations mean?
SD = Secure Digital
CF = Compact Flash
MS= Memory Stick
MMC = Multi Media Card
XD = eXtreme Digital Picture Card
USB= Universal Serial Bus

A hot swappable device is one which can be attached or detached from a computer or other electronic device without having to reboot the computer.